std atdprohs


Monitoring the service provided by our company could mean many things, as for exemple:

  • know the exact number of incidents, problems or questions
  • develop the appropiate worklow for every need
  • schedule iterative tasks decreasing workload
  • monitor the individual resource workload and redefine planned tasks
  • analyze the tasks scalated to third parties
  • get the user feeling about our services, trough quality forms

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